Complaint Officer role

As a Complaints Officer, you will be responsible for managing and resolving customer complaints in a timely and professional manner. Your key duties will include: Investigating and analyzing customer complaints to determine the root cause and appropriate resolution. Communicating with customers via phone and email to gather information, provide updates, and explain outcomes. Documenting all complaint details and actions taken in the company's CRM system. Collaborating with internal teams (e.g., claims, underwriting, customer service) to resolve complex issues.