Staff, Technical Support Engineer
internship
爱尔兰 · Denver
Description
As a Staff, Technical Support Engineer at Twilio, you will be responsible for supporting customers' use of the Twilio platform and ensuring they receive the best experience from Twilio's products.
Your primary role is to act as the voice of Twilio, providing expert technical assistance and guidance to customers.
Key responsibilities include:
Troubleshooting and resolving complex technical issues related to Twilio's APIs, SDKs, and platform services.
Collaborating with cross-functional teams, including engineering and product, to escalate and resolve customer-impacting issues.
Requirements
To be successful in this role, you should have:
5+ years of experience in technical support or a related field, with a focus on cloud-based platforms and APIs.
Strong understanding of RESTful APIs, web services, and programming languages such as Python, JavaScript, or Ruby.
Want to know more?
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Office Hours: Mon-Fri 9:00-18:00
Position Info
- Category
- internship
- Region
- Europe
- Location
- 爱尔兰 · Denver