Industry
保险客户旅程梅赛德斯-奔驰
Description
As an Intern in Insurance Customer Journey, you will support the development and optimization of customer-facing insurance processes. Your responsibilities include:
Analyzing customer journey data to identify pain points and improvement opportunities in insurance touchpoints.
Collaborating with cross-functional teams to design and implement seamless digital insurance experiences.
Assisting in the creation of customer journey maps and service blueprints for insurance products.
Supporting the rollout of new insurance features and monitoring their performance.
Requirements
Currently enrolled in a Bachelor's or Master's degree program in Business, Marketing, Insurance, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
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Office Hours: Mon-Fri 9:00-18:00
Position Info
- Category
- internship
- Region
- Europe
- Location
- 德国 · Baden-Württemberg